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Your web agency in small, steady steps.
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Season 42

42:5 Support during the holidays

Lee Matthew Jackson

Worry about being interrupted during the holidays? Will your clients be at the back of your mind when you are trying to take some down time? In this episode, we hear how our agencies manage client support during the holidays. They share their processes for setting client expectations, communicating the…

Season 42

42:4 Ghosts of holidays past

Lee Matthew Jackson

How do you avoid a ruined holiday when something goes wrong? In this episode, we comfort our agencies as they share ghosts from Christmas and holidays past. Sometimes it’s great for us to be able to hear those horror stories that others have been through in order to help protect…

Season 42

42:3 Giving gifts to your clients

Lee Matthew Jackson

How should you show your appreciation to your clients this season? Our agencies share their ideas, experiences and one crazy idea we do NOT recommend. (Cough… looking at you Travis). Learn why, what, when and how you can give gifts to your clients. Let us know in the comments why…

Season 42

42:2 Giving gifts to your team

Lee Matthew Jackson

Wondering what sort of gift to give your team this holiday season? I spoke with our agency owners to discover how they handle the art of gift giving. Enjoy a plethora of unique ways you can bless your team throughout the year. We explore the gift of time, shared experiences,…

Season 42

42:1 Agencies and the holiday season

Lee Matthew Jackson

Celebrating the holidays and ensuring we honour our teams and supporting our clients can be a challenge. This season, we are interviewing agency owners from around the world, asking them key questions. How do they celebrate the holiday season? Do they give gifts to their team or their clients? Do…

Season 41

41:7 Unlocking your potential

Imogen Allen

In this episode, we catch up with Imogen Allen. She takes us on her journey of discovery as she learns more about herself and unlocks her own potential. Her business takes an unexpected shift, she recognises the value she can bring in helping others unlock their identity and the story…

Season 41

41:6 Beating writer’s block

Abby Wood

Do you stare at your screen overthinking the copy you need to create? Frustrated that you didn’t write the perfect content first time? Struggle creating the content for your website? Chances are, many of your clients are facing the same struggle. What if you could beat writers block and support…

Season 41

41:5 Why you need to stop selling websites

Beth Livingston

With the cost of entry dropping so rapidly for web design and development, how does an agency stand out when trying to generate new leads? According to Beth Livingston, they need to stop selling websites and start selling solutions to problems! In this episode, Beth unpacks the benefits of building…

Season 41

41:4 Reading the reviews

Lee Matthew Jackson

Since 2015, many of you have left reviews that have helped spur me on and have helped change the direction of this podcast. In this week’s episode, I read just some of your reviews which had a massive impact on me and share some of the background stories as to…

Season 41

41:3 It’s not the tool, it’s the talent!

Marie-Louise O’Neill

Meet Marie-Louise from the local networking scene here in Northamptonshire. Over years of networking, Marie-Louise noticed that those who were very specific about what they did and who they did it for were far more interesting and memorable. Backed by 16 years in design, branding, and her Design Degree, Marie-Louise…

Season 41

41:2 Why I quit my agency

Lee Matthew Jackson

Angled Crown launched in early 2013 and was my passion for many years. Yet at the end of 2020, I began to close things down. I’d fallen out of love with what I was doing and it was draining me, physically, mentally and financially. As the host of a show…

Season 41

41:1 Hosting online events for clients

Jan Koch

Hosting a virtual summit for your client is an excellent way to help your client generate leads and build authority. This week, Jan Koch is our guest host as he shares five common mistakes agencies make when hosting summits for their clients. To learn more about summits, get guidance on…

Season 40

40:7 Nothing lasts forever

Paul Lacey

“When one door closes, another window opens.” In this episode, we meet with Paul Lacey who made the difficult choice of closing down his agency. Having realised that keeping their agency going was not for them, Paul and his business partner agreed to part ways and are embarking on their…

Season 40

40:6 How Design Box make clients happy

Tom Amos

Last week, Nicole shared an awesome experience she had with Design Box during her rebrand. What was it about her experience that we can replicate in our businesses? We ask Tom that very question and he delivers! He explains the process he would take us through and highlights key areas…

Season 40

40:5 Rebrand – A client’s experience

Nicole Osborne

Over the last few years, Nicole has been refining her audience and building an awesome business providing support to agency owners. Having originally served many niches, she realised her existing brand did not reflect who she was any more, nor did it necessarily attract those she wanted to serve. She…

Season 40

40:4 Care plans are not optional

Dave Toomey

Have you been underestimating the value of support contracts? This week, Dave shares how his care plans helped support his business through Covid. He discusses the initial impact Covid had on his mindset, how his care plans provided a recurring income and how he’s been able to add immense value…

Season 40

40:3 Trapped in the business

Lee Matthew Jackson

I was trapped in my agency and utterly hated it. Several experiences became the catalyst for change. In this episode., I’d like to start a bit of a raw conversation and find out how you are doing. I’ll share a couple of experiences as an agency owner and how tough…

Season 40

40:2 Life is precious

Lee Matthew Jackson

In a break from the scheduled podcast and for personal reasons I’d like to share a few thoughts. Life is so precious. We spend much of it working hard and long hours. This impacts our mental health and our relationships deeply. Add lockdown to the mix and those who were…

Season 40

40:1 Getting past the gatekeeper

Lee Matthew Jackson

The battle of the gatekeeper is often the most fought by agency owners. When trying to connect with small to medium enterprises, you will often be greeted by an overzealous assistants or team members who tend to be super protective of their managers time and will often become the blocker…

Season 39

39:6 How to start a podcast – Monetising

Lee Matthew Jackson

On todays show we wrap our series with how to monetise your new podcast. These are all methods that we’ve applied to our podcast in the past and whilst there are many others, we like to teach what we know, not theory! We will look at: If you are joining…