No one is perfect and sometimes we screw things up. Admitting to a mistake can be very hard. What if the client looses faith in your ability? What if they get upset? How will it affect the relationship.
In this live I share what we do when we screw up:
- We do an investigation
- Once we have the facts we arrange a call
- We are open and honest with the client
- We look for a way forward and solution