Photo by Brooke Cagle / Unsplash

18:1 How to make clients feel like family

Lee Matthew Jackson
Lee Matthew Jackson

Do clients frustrate you? Do you feel like your clients are frustrated with you? How can you make your clients feel like family and actually enjoy your interactions? Theresa Hill shares how her agency cultivates family both internally and with their clients around the world.

Theresa Hill  - Agency Founder


Theresa Hill

Agency Founder

Hot topics from todays episode

  • How to make clients feel like family
  • Bringing family into the business
  • Working with family members
  • Plussing a client experience
  • Not charging for every minute
  • Boundaries
  • Dealing with angry clients
  • When to fire a client


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Connect with Theresa:

Email –
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PodcastSeason 18

Lee Matthew Jackson

Content creator, speaker & event organiser. #MyLifesAMusical #EventProfs